Office file not downloading

If you are reinstalling Office, you have already redeemed a product key, or you are installing Office at work or school and know you have a license, then go to the section sign in to download and install Office. However, if this is the first time you're installing Office, you may have some pre-installation steps to do first.

Expand the Learn more section below for more info. If this is the first time you're installing Office, you may have to complete a set of pre-installation steps first or you may need to follow different steps than what's contained below. What you do depends if your copy of Office is an Office for home or an Office for business product and whether or not you have a product key you have to redeem, an existing account associated with Office, or a pre-assigned license.

Go to office. Redeeming your key is what adds your Microsoft account to Office and you only have to do this once. If you're renewing a Microsoft subscription with a new product key, use the same Microsoft account you previously associated with your expired version subscription.

Tip: Once this is done, anytime you need to install or reinstall Office you can go straight to the next section, Sign in to download Office and select the tab for help to install on a PC or Mac.

Be sure to sign in with the same Microsoft account you used to redeem your product key at office. If your Office for business subscription plan includes the desktop version of the Office apps you won't see an option to install it unless someone in your organization assigned a license to you.

Learn how to check this in What Microsoft business product or license do I have? Once you verify you have a license, anytime you need to install or reinstall Office you can go straight to the section below, Sign in to download Office and select the tab for steps to install on a PC or Mac. You'll sign in with your work or school account for these versions of Office. Some versions of Office such as Office Professional Plus , Office Standard , or a stand-alone app such as Word or Project don't have an associated Microsoft account, or work or school account.

The steps to install these versions can be different depending if you got Office through one of the following ways:. Volume license versions : IT departments might use a different method when installing Office for people in their organization. Talk to your IT department for install help.

Third-party seller : You bought Office from a third-party and you're having problems with the product key. Go to www. Note: If you're using Microsoft operated by 21 Vianet, sign in with your work or school account to login. If you're using Microsoft Germany, sign in with your work or school account to portal.

Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. I forgot the account I use with Office. You signed in with a Microsoft account. You signed in with a work or school account. From the home page select Install Office If you set a different start page, go to aka. For Microsoft operated by 21 Vianet go to login. For Microsoft Germany go to portal.

The bit version is installed by default unless Office detects you already have a bit version of Office or a stand-alone Office app such as Project or Visio installed. In this case, the bit version of Office will be installed instead. To change from a bit version to a bit version or vice versa, you need to uninstall Office first including any stand-alone Office apps you have such as Project of Visio. Once the uninstall is complete, sign in again to www.

See Install Visio or Install Project if you need to reinstall those stand-alone apps. This completes the download of Office to your device. To complete the installation, follow the prompts in the "Install Office" section below. Tip: Don't see an install option after signing in?

There could be an issue with your account. Select Need help? If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. You must have an Officelicense assigned to you to install and activate Office.

To check if you have one, see What Microsoft business product or license do I have? Create a folder on your hard drive and name it ODT. Select Save As and save it to your downloads folder. In your downloads folder, double-click the Office Deployment Tool exe file to install it. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? The drop-down list below contains detailed steps that show how to download and install the bit or bit version of Microsoft Apps for enterprise or Microsoft Apps for business.

If you have a Microsoft Apps for business or Microsoft Business Standard plan, you need to download the Microsoft Apps for business version. For all other plans, download the Microsoft Apps for enterprise version. See the following if you're not sure which version to install:. To find out which Microsoft plan you have, see What Microsoft business product or license do I have? If you're not sure how to decide between bit or bit, see Choose between the bit or bit version of Office.

You need to change what's between those quotes if you want to download Office in a different language. If you're not sure what that is, use the URL for this topic to see your language ID, for example, "support.

Save the file as installOfficeProPlus Click Start , type run , and then select the Run Desktop app to open it. The Office installation files should start downloading to the ODT folder on your computer. It can take a while to finish downloading and it may look like nothing is happening while the files are downloading. You'll know the installation is complete once the dialog box closes on its own, and a new folder called Office appears in the ODT folder you created earlier.

After the files have finished downloading, open the Run dialog box again. This time type the following. Office should automatically activate. After you activate Office and before you start using it, make sure you have the latest updates. In the same document, select Update Options and in the drop-down list box, select Update Now. If nothing happens, close the application and repeat steps 2 and 3 to update Office from the Account page.

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.

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